Cookie Policy

1. Who We Are

Farset ("we", "us", "our") operates the Farset booking and scheduling platform available at farset.app and via our mobile applications. This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our platform.

For questions about this policy, contact us at privacy@farset.app.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, phone or tablet) when you visit a website or use an application. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners about how users interact with their services.

Similar technologies include web beacons (tracking pixels), local storage, and session storage. This policy covers all such technologies collectively referred to as "cookies".

3. Legal Basis for Using Cookies (GDPR)

If you are located in the UK or European Economic Area (EEA), we use cookies under the following legal bases:

• Strictly necessary cookies: Used on the basis of our legitimate interest and the performance of our contract with you — no consent required
• Analytics and performance cookies: Used only with your consent (Art. 6(1)(a) UK GDPR)
• Functional cookies: Used on the basis of our legitimate interest to provide a better user experience
• Marketing/tracking cookies: Used only with your explicit consent, which you may withdraw at any time

4. Types of Cookies We Use

4a. Strictly Necessary Cookies

These cookies are essential for the platform to function. They cannot be disabled without breaking core functionality. They do not store any personally identifiable information beyond what is required for the session.

• User authentication and session management
• Security tokens and CSRF protection
• Load balancing and server routing
• Remembering items in your booking flow

4b. Performance & Analytics Cookies

These cookies collect anonymised information about how visitors use our platform. They help us understand which pages are visited most often, how long users spend on each page, and where errors occur. All data collected is aggregated and anonymised.

• Page views and navigation paths
• Session duration and bounce rates
• Feature usage and click-through rates
• Error reporting and performance monitoring

4c. Functional Cookies

These cookies remember your choices and preferences to provide a more personalised experience. Disabling them may affect how the platform behaves for you.

• Saved language and timezone preferences
• Dark/light mode setting
• Remembered form inputs (where applicable)
• Consent preferences (so you are not asked repeatedly)

4d. Email Tracking Pixels

Transactional and marketing emails sent by Farset may contain a tracking pixel — a tiny invisible image that tells us when an email has been opened and whether links have been clicked. This helps us improve email delivery and relevance. You can disable this by turning off image loading in your email client. See our Privacy Policy for full details on email tracking.

5. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages. We do not control these cookies. Please refer to each provider's privacy policy for details:

• Stripe: Used for secure payment processing. Stripe sets cookies to prevent fraud and manage payment sessions. stripe.com/privacy
• Google: Used for Maps and Reviews integrations where enabled. Subject to Google's cookie and privacy policies. policies.google.com/privacy
• Analytics providers: Anonymised usage analytics to help us improve the platform. Data is not used to identify individual users.

All third-party providers we use are required to handle data in compliance with applicable privacy laws and are bound by data processing agreements.

6. How Long Cookies Persist

• Session cookies: Deleted automatically when you close your browser. Used for authentication and booking flows.
• Persistent cookies: Remain on your device for a specified period (typically up to 12 months) or until you delete them manually. Used for preferences and analytics.
• Consent cookies: Stored for up to 12 months so we can remember your cookie choices without asking repeatedly.

7. Your Consent

When you first visit Farset, we display a consent banner explaining our use of cookies. By clicking "Accept All", you consent to the use of all cookies described in this policy (including analytics and functional cookies). Strictly necessary cookies are always active regardless of your choice.

You may withdraw your consent at any time by adjusting your browser settings or clearing cookies from your device. Note that withdrawing consent may affect your experience on the platform.

8. Managing and Disabling Cookies

Most browsers allow you to view, manage, block and delete cookies. Instructions for popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Safari: Preferences → Privacy → Manage Website Data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Microsoft Edge: Settings → Cookies and Site Permissions → Cookies
• Opera: Settings → Advanced → Privacy & Security → Cookies

Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling third-party cookies may affect integrations such as Stripe payments and Google Maps.

9. Cookies and Personal Data

Some cookies may contain or be linked to personally identifiable information (PII) — for example, a session token that identifies your logged-in account. This data is protected by the same security standards and retention policies described in our Privacy Policy, including TLS/HTTPS encryption in transit and access controls.

We do not use cookies to build advertising profiles, sell your data, or engage in cross-context behavioural advertising.

10. International Data Transfers

Data collected via cookies may be processed in countries outside your jurisdiction (including the United States) by our third-party providers. Where this occurs, appropriate safeguards are in place including Standard Contractual Clauses (SCCs) or adequacy decisions as required under UK/EU GDPR.

11. Your Rights

In relation to cookie data that constitutes personal data, you have the same rights as described in our Privacy Policy, including:

• Right of access — request a copy of personal data held about you
• Right to erasure — request deletion of cookie-linked personal data
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — at any time, without affecting prior processing

To exercise your rights, contact us at privacy@farset.app. UK residents may also contact the Information Commissioner's Office (ICO) at ico.org.uk.

12. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our use of cookies. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by displaying a notice on the platform. Continued use of Farset after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

For any questions or concerns about this Cookie Policy:

• Email: privacy@farset.app
• Support: farset.app/contact

UK residents may also contact the Information Commissioner's Office (ICO): ico.org.uk