Not Receiving Booking Emails?

Farset sends automatic emails for every booking event. If you or your clients aren't receiving them, here's what to check.

1. Check your spam/junk folder Automated emails sometimes land in spam. Search for emails from no-reply@farset.app and mark them as "Not Spam".

2. Check your notification email Farset sends owner notifications to the email address on your account. To verify:

1. Go to Settings > Profile
2. Confirm the email address is correct

3. Check your spam filter settings Add farset.app to your email whitelist or safe senders list.

4. Check if the booking was actually confirmed Go to Bookings and search for the booking. If it shows as "Pending", the client may not have completed payment, so no confirmation was sent yet.

1. Wrong email at booking The client may have entered their email incorrectly. Check the booking details in your dashboard (Bookings > click the booking > view guest email).

2. Spam/junk folder Ask the client to check their spam folder and search for the salon name or "appointment confirmation".

3. Slow delivery Emails typically arrive within 1–2 minutes. In rare cases there can be a delay of up to 10 minutes.

4. Corporate email filters Some corporate email systems (Office 365, Google Workspace) block automated emails. The client may need to check with their IT department.

Farset sends reminders:

• 24 hours before the appointment
• 1 hour before the appointment

If reminders aren't arriving, check the above steps. Reminders won't send if the booking has been cancelled.

Contact us via the Farset Assistant with the client's email address and booking date and we'll investigate.