Why are no appointment times showing?

This usually happens when the service duration does not fit inside the available hours, the selected staff member is unavailable, another booking overlaps the time, a break or blocked period exists, or the business timezone is incorrect.

Does FARSET charge commission on bookings?

FARSET does not take marketplace commission from bookings. Where online payments are used, standard Stripe processing charges may apply.

Can customers pay a deposit?

Yes. A salon can allow pay-in-store bookings, require a deposit or request full payment, depending on the service and payment settings.

How do I test my setup?

Open your public booking page in a private browser window, select a service and time, enter a test customer email and complete the booking. Check that the appointment appears in the calendar and that both customer and salon confirmation emails arrive.

What should I include when contacting support?

Include your salon name, booking reference where relevant, the page you were using, what you expected to happen, what actually happened and a screenshot of any visible error. Do not send passwords, full card numbers or private Stripe login details.

FARSET Help Centre

Find clear answers and run your salon with confidence

Search detailed guides for account setup, bookings, calendars, staff, Stripe payments, notifications, websites and troubleshooting.

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18 detailed articlesStep-by-step instructionsMobile-friendly support

Help with common tasks

What would you like to do?

Choose a task to find the most relevant guides without searching through every feature.

Launch your salon on FARSET

Follow the complete setup process from account creation to accepting your first booking.

Start setup

Fix availability and booking slots

Understand working hours, appointment duration, buffers, timezone and unavailable slots.

Fix booking slots

Set up deposits and payments

Connect Stripe, choose payment options and troubleshoot failed or incomplete payments.

Payment guides

Publish your booking page

Improve your public listing, share your link and add FARSET booking to your website.

Website guides

Manage customer emails

Learn how booking confirmations, salon notifications and reminders are delivered.

Email guides

Understand plans and billing

Compare plans, review invoices, manage subscriptions and understand booking limits.

Billing guides

New to FARSET

Launch your booking system in seven steps

Complete these steps in order to reduce setup mistakes and make sure customers can book successfully.

Open full checklist

01Create your business profileAdd your salon name, contact information, address, logo and business description.02Add services and pricesCreate services with durations, prices, categories, descriptions and payment rules.03Add staff membersCreate staff profiles and decide which services each team member can provide.04Set working hoursConfigure salon availability, individual staff hours, breaks and your timezone.05Connect paymentsConnect Stripe if you want to collect deposits or full payments during booking.06Complete a test bookingBook through your public page and confirm that the booking and email flow work correctly.07Share your booking linkAdd your FARSET booking link to Google, Instagram, Facebook, WhatsApp and your website.

Browse the knowledge base

Help for every part of FARSET

Each category contains detailed setup instructions, explanations and practical troubleshooting steps.

3 articles

Bookings and calendar

Appointments, rescheduling, cancellations, statuses, staff calendars and availability.

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3 articles

Clients and staff

Customer records, staff profiles, schedules, services and team management.

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3 articles

Payments and deposits

Stripe Connect, online payments, deposits, payouts and payment troubleshooting.

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2 articles

Emails and reminders

Customer confirmations, salon notifications, reminders and email troubleshooting.

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1 article

Marketplace and visibility

Public listings, booking links, salon visibility, sharing and search optimisation.

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1 article

Website and widgets

Booking widgets, website integration and ways to place FARSET on an existing website.

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1 article

Plans and subscriptions

Free and Pro plans, booking limits, invoices, upgrades, renewals and cancellations.

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2 articles

Troubleshooting

Step-by-step solutions for booking, payment, visibility, email and timezone problems.

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2 articles

Help for customers

Guidance for clients making, paying for, changing or cancelling appointments.

View category

Troubleshooting

Fix common problems quickly

Start with these checks before contacting support. Most booking and payment issues are caused by a small number of settings.

View all troubleshooting guides

No booking slots are showingCheck working hours, service duration, staff availability, breaks and timezone.

A customer cannot make a paymentCheck your Stripe connection, deposit settings and payment account verification.

Booking emails were not receivedCheck spam folders, customer email details, booking status and notification settings.

A booking shows the wrong timeConfirm the salon timezone and compare the booking calendar with the confirmation email.

The salon is showing as closedReview opening hours, temporary closures, overrides and timezone configuration.

Customers cannot complete a bookingReview service setup, staff assignments, available slots, customer details and deposits.

Most useful FARSET guides

Start with these articles to understand the most important setup and booking workflows.

Creating Your Farset AccountStep-by-step guide to signing up and getting your salon online.Getting Started Onboarding ChecklistEverything you need to complete before going live with Farset.Getting Started How Booking Acceptance WorksUnderstand how bookings are confirmed and what clients experience.Bookings & Calendar Setting Up Stripe ConnectHow to connect your Stripe account to take online payments from clients.Payments & Stripe Payments Not Working — Troubleshooting GuideStep-by-step guide to fixing online payment issues.Payments & Stripe Not Receiving Booking Emails?Common reasons for missing confirmation or reminder emails and how to fix them.Emails & Notifications Getting Listed on the Farset MarketplaceHow to appear on farset.app/marketplace and attract new clients.Marketplace How to Embed the Booking Widget on Your WebsiteStep-by-step guide to adding the Farset booking widget to any website.Widgets & Website Free Trial & Upgrading Your PlanEverything about the free trial period and how to subscribe.Subscription & Billing How to Book an AppointmentA step-by-step guide for clients booking their first appointment.Customer Help

Contacting support

Send the right information for a faster answer

Clear details help the support team identify the affected booking, setting or account without unnecessary follow-up questions.

Contact FARSET support

Include:

Your salon or business name

The affected booking reference, where relevant

The page or feature you were using

What you expected to happen

What actually happened

A screenshot of any visible message or error

The approximate date and time of the issue

Never send your password, full card number, bank login or Stripe password. FARSET support should not need these details.

Frequently asked questions

Quick answers before you begin

These answers cover the questions most businesses ask during setup and early use.

Complete your business profile, add at least one service, assign the service to a staff member, set working hours and confirm your timezone. Then open your public booking page and complete a test booking before sharing the link with customers.

Still need help with FARSET?

Describe the issue clearly and include the relevant salon name, booking reference, screenshot and approximate time.

Contact support Troubleshooting guides