Payments Not Working — Troubleshooting Guide

1. Go to Settings > Payments
2. Check the status of your Stripe connection
   • ✅ Connected — proceed to Step 2
   • ⚠️ Incomplete setup — click "Complete Setup" and finish Stripe onboarding
   • ❌ Not connected — click "Connect with Stripe" and complete the flow

Even if connected, Stripe may be pending verification:

1. Log into dashboard.stripe.com
2. Look for any red banners or action items at the top
3. Common issues:
   • Identity not verified — upload your ID documents
   • Bank account not verified — confirm test deposits Stripe sent
   • Business details incomplete — fill in missing fields
   • Restricted account — contact Stripe support

1. Go to Services
2. Edit the service a client was trying to book
3. Confirm Require Deposit is toggled on and an amount is set
4. If not set, clients won't be prompted to pay

1. Open your booking page in a private/incognito browser window
2. Complete a test booking with a service that has a deposit
3. Use Stripe's test card: 4242 4242 4242 4242, any future expiry, any CVC
4. Check if the booking confirms successfully

Some account types or countries have additional restrictions. Common causes:

• New Stripe accounts may have payouts delayed 7 days initially
• Businesses in some categories require additional Stripe approval