Why Can't Customers Book?

If clients are reporting they cannot book, use this guide to find the cause.

Go through these in order:

1. Is your booking page accessible? Visit farset.app/booking/[your-slug] in a private/incognito browser window. If you see an error or empty page, your slug may have changed in Settings.

2. Is your account active? If your trial has expired or subscription has lapsed, your booking page goes offline. Go to Settings > Billing to check.

3. Are there services on your booking page? If no services are marked as public, clients will see an empty services list and can't book. Go to Services and make sure at least one service has "Show on booking page" enabled.

4. Are there available slots? Visit your booking page and try selecting a service and a date. If no slots appear, see the article "Why Are No Slots Available?"

5. Is deposit payment failing? If a service requires a deposit and payment is failing:

• Check Stripe connection in Settings > Payments
• Try a test booking with Stripe's test card: 4242 4242 4242 4242

6. Is the booking form throwing an error? Ask the client what error message they see. Common messages:

• "This time slot is no longer available" → slot was taken while they were booking, ask them to try another time
• "Payment failed" → their card was declined, ask them to try a different card
• "Booking could not be completed" → contact Farset support with the client's details

If you've gone through all the above and clients still can't book:

1. Click the Farset Assistant (bottom right)
2. Tell us: your salon slug, the service, and the error message the client sees
3. We'll investigate and fix it promptly