Rescheduling & Cancelling Bookings
As a Salon Owner — Cancelling a Booking
- Go to Bookings in your sidebar
- Find the booking and click on it
- Click Cancel Booking
- Optionally enter a cancellation reason
- The client will be notified by email automatically
As a Salon Owner — Rescheduling a Booking
Currently, rescheduling is done by cancelling the existing booking and creating a new one. When you cancel, let the client know a new link will be sent or they should rebook.
As a Client — Cancelling via Email Link
Every confirmation email contains a secure Cancel Booking link. Clients can click this link to cancel without needing an account.
As a Client — Rescheduling via Email Link
Every confirmation email also contains a Reschedule link. Clients can use this to pick a new time without needing to contact the salon.
Cancellation Policy
Set your cancellation policy in Settings > Booking Policy. This text appears to clients before they confirm their booking, so they know your terms.
No-Show Management
If a client doesn't show up:
- Find the booking in your Bookings list
- Click the booking and update the status to No-show
- This is recorded in their client history
Deposits on Cancellation
If a deposit was paid and the client cancels, whether the deposit is refunded depends on your cancellation policy. Refunds must be processed manually via your Stripe dashboard.